Pasquill maintains high approval in latest customer satisfaction survey
Following on from fantastic feedback in 2021, we have continued to grow from strength to strength and have been described as professional, efficient, and reliable in our most recent customer satisfaction survey.
This annual survey, once again conducted independently by TLF Research, is an effective way of learning and understanding what our customers’ priorities are, and if we’re meeting our own high expectations.
Satisfaction on the up
After interviewing 200 of our customers, we were proud to learn that our satisfaction scores had seen an increase on our 2021 results, achieving a customer satisfaction index rating of 88%.
As a result, Pasquill remains in the top quartile of the TLF Customer Satisfaction Index league table – which consists of over 1,400 companies.
Delivery on top
One area where significant praise was given, was for our delivery. Respondents rated us highly for on-time delivery with a score of 8.7, whilst also giving us a high score of 9.1 for the condition of goods on delivery.
We were also highly rated for lead times (8.3) and availability of products (8.5), which we focused on as part of our housebuilder insight series.
One customer said:
“There is nothing really that Pasquill could improve on. They just need to keep up the good Product Deliveries and short Product lead times.”
Meeting the high standards
Another highlight from the survey was that we were found to be meeting both the health and safety needs, whilst also matching the environmental standards required by our customers.
Both categories received a 9.2 score from respondents, demonstrating the dedication to maintain high standards of health and safety across all our sites and projects, alongside our environmental commitments.
Easy to talk to
Survey respondents also rated us with a score of 9.1 for ‘ease of contacting your main contact’ and 8.5 for ‘effectively handling complaints’. This highlights the hard work put in by our colleagues across both Design and Operations, to make sure that our customers get the best possible experience.
Finally, we were rated highly for the effectiveness of our technical advice with a score of 9.1, highlighting the expertise and knowledge of our team.
Managing Director of Pasquill, Ross Baxter, said: “Ensuring an outstanding experience for our customers is crucial, and we’ll continue to work hard in areas of the business to achieve this.
“We appreciate all the feedback from our customers, and we will take on board the suggested improvement areas in the survey, as we know that there is always more we can do and that we can never take our customers for granted. This feedback helps us to strive to our goal of making sure everything we do is ‘designed with precision, built with passion’.
If you would like to add any additional feedback, please visit our contact page.
